Refund & Return Policy

Last Updated: June 1, 2026

Thank you for shopping with NEXSTXR. We are committed to providing quality products and excellent customer service. Please read our refund and return policy carefully before placing an order.

Order Processing & Shipping

All orders require approximately 24 hours for processing before shipment.

Estimated shipping times:

• Processing Time: 4-6 Business Days
  
• Delivery Time: 6–18 Business Days

Please note that delivery times are estimates and may vary due to carrier delays, customs processing, weather conditions, or other factors outside our control.

Returns

Customers may request a return if they receive a damaged, defective, or incorrect item.

To initiate a return, please contact our support team by email within 14 days of receiving your order.

Items must be:

• Unused and in original condition
• Returned in original packaging
• Accompanied by proof of purchase

Refunds

If you would like to request a refund, you must contact our customer support team by email.

Refund requests will be reviewed on a case-by-case basis. Once approved, refunds will be processed back to the original payment method.

Please allow 5–10 business days for your financial institution to process the refund after approval.

Non-Refundable Items

Refunds may not be granted for:

• Items that have been used or worn
• Products damaged by customer misuse
• Orders with incorrect shipping information provided by the customer
• Delays caused by shipping carriers or customs

Contact Us

For all return and refund requests, please contact us at:

Support Email: zaysbusiness315@gmail.com

Support Number 304-479-7071

Please include:

RETURN ADDRESS, 727 Cove rd Weirton West Virginia Zip code 26062 

• Your order number
• Full name
• Reason for the refund or return request
• Photos (if the item arrived damaged or incorrect)

By placing an order with NEXSTXR, you agree to this Refund & Return Policy.